You will find our telephone number at various places on the site, however we recommend that you first view the status of your order in your account or otherwise send an e-mail. On working days we aim to respond to your email within 24 hours. But before you email, we would like to ask you to check the following: 1. Have five working days passed since your purchase? Is not this the case? Please be patient, your order is on its way. Five working days (so the weekends do not count) is not a binding deadline, but it is a good indication. Usually the order arrives faster than five days after purchase. If delivery within 5 cannot be made we will notify you via email. In Your Account you will find all the information to track your purchase, 24 hours a day and even faster than a phone call to us. 2. Have you already checked your e-mail whether our shipping notification has been received? From the moment of sending (order gets the status: Finished), a target period of three working days starts, but usually the package is there with one or two working days (more for international shipping). With the Track & Trace information from the e-mail with “order completed” and in your account, under the order, tracking your order is easier and faster than calling! 3. Have five working days passed without shipping confirmation or any notification in your account or email? If five working days have passed and you recieve no communication from us (not even an update about any delays in your inbox and account), it may be the case that something went wrong.In this instance, please send an email with your name and order number to vosserareplants@gmail.com. Our service team has all the necessary information and we will investigate as a matter of urgency.
All prices on Vosse Rare Plants are inclusive of the VAT rates applicable in the Netherlands, except for ordes shipped to non EU countries, in that case VAT is not applicable and wil not be charged.
If you have a complaint you can let us know by sending an email to vosserareplants@gmail.com. We will respond to your e-mail within 24 hours on working days and, where possible, propose a solution. We strive hard to ensure complete customer satisfaction and welcome all feedback in this respect.
No, unfortunately, due to the vulnerability of a living product such as a plant, we cannot offer/accept returns. We always strive to (within reason) deliver quality products, we do this by, among other things, growing the plants ourselves, so that we can ensure that we supply well-cared for strong plants, and by packaging everything very carefully to prevent as much damage as possible during transport. Is your plant damaged or in a state that you are not satisfied with? please contact us as soon as possible at vosserareplants@gmail.com, so we can find a solution together.
Yes, we ship all year round, but it is important that you take the outside temperature into account when ordering, since some plants are less resistant to cold or heat, we are not liable for damage caused by temperature during shipping and/or delivery of the package (e.g. if the postal service in your country leaves packages at your doorstep with the result that they are left in the frost or in the sun for a longer period of time).