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We take as many measures as possible to ensure that you receive your products in good condition. Has your product arrived damaged? please send us a photo of the damage(s) to the product and/or packaging in order to assess the damage to (under consultaion) find the best solution.
If the plant becomes sick, starts to look bad/odd, or even dies, there is a big chance that the plant is not held under the right conditions (water, light, temperature, etc.). In such a case it is best to contact us, then we can gladly advise you in taking care of your plant.
Did the plant die after a short period of time? contact us and send photos of the plant so that together (under consultation) we can find a solution. full warranty on our products is not possible as the conditions where the plant is kept and the care that is taken of the plant cannot be controlled or verified by us.
We stand behind the quality of our plants and they must therefore meet the reasonable expectations that you as a customer can have. If there is still something wrong, we would like to hear from you so that together we can find a suitable solution.
Not satisfied Money back guarantee
:For other products (not for plants) we offer a 14 day money back guarantee, in case you want to use it you must contact us within 14 days after receiving the product.